Emergency Procedures

Emergency Communications

The Georgia World Congress Center Authority Emergency Communications Center is staffed by professional communications operators who are trained to answer emergency and non-emergency telephone calls, as well as to dispatch police, fire and ambulance services. Our Emergency Communications Operators gather critical information from callers and send the information over to the appropriate emergency responders to provide the appropriate service help. They also monitor other departments within the Georgia World Congress Center Authority to ensure that support is provided for any situation that occurs, so that it can be handled in a timely manner. Along with answering emergency calls and dispatching first responders, our Emergency Communications Operators have access to video surveillance of our facilities.  In some instances this allows Public Safety to observe incidents in progress and to relay information to first responders.

Our staff consists of a Communications Manager, three Communications Supervisors, and nine Communications Operators. Emergency Communications works in partnership with all other departments within the Georgia World Congress Center Authority, along with Police, Fire, and Ambulance Services to ensure the safety and quality of life for visitors to our campus.