GWCCA Corporate Social Responsibility Manager discusses resiliency in the hospitality industry

After years of notoriety, many hospitality ventures have embraced the focus of environmental sustainability. In fact, some are even considered leaders in the movement to combat climate change by engaging stakeholders through education, building certifications, and transparent reporting. With new and unprecedented global volatility and interconnectedness, the marketplace has required a shift to planning for […]

GWCCA Chief Commercial Officer discusses creating exceptional city-wide customer service

Customer service means delivering on every possible detail at every customer and guest touchpoint. It is anticipating needs, needs that a client or guest may not realize they have. Customer service is about making someone feel good, putting a smile on their face, and leaving them not wanting anything more – it is hospitality in […]