public safety

National Public Safety Telecommunicators Week: honoring GWCCA’s unsung heroes

In the most difficult moments of our lives, there’s one phone number we call when we need help. And before the police officer gets to the scene or the fire truck comes to the rescue, there are a group of individuals answering those calls and making sure we get the aid we need. These emergency […]

National Public Safety Telecommunicators Week: honoring GWCCA's unsung heroes

In the most difficult moments of our lives, there’s one phone number we call when we need help. And before the police officer gets to the scene or the fire truck comes to the rescue, there are a group of individuals answering those calls and making sure we get the aid we need. These emergency […]

Five questions with the Authority’s first-ever emergency preparedness manager

On a shelf overlooking Marc Vincent’s desk, there’s a row of hats emblazoned with the insignias of GEMA, NYPD, the 1996 Summer Olympics Police, Lenco Bearcat armored vehicles and the latest – GWCCA Emergency Management and Homeland Security. Vincent,  who was appointed last October as the Georgia World Congress Center Authority’s  first-ever Emergency Preparedness Manager, […]

Five questions with the Authority's first-ever emergency preparedness manager

On a shelf overlooking Marc Vincent’s desk, there’s a row of hats emblazoned with the insignias of GEMA, NYPD, the 1996 Summer Olympics Police, Lenco Bearcat armored vehicles and the latest – GWCCA Emergency Management and Homeland Security. Vincent,  who was appointed last October as the Georgia World Congress Center Authority’s  first-ever Emergency Preparedness Manager, […]

Keep Georgia (and the GWCCA) safe: See something, send something

Here on the Georgia World Congress Center Authority’s (GWCCA) downtown Atlanta campus, the phrase “see something, say something” is part of the organization’s culture encouraging team members to report suspicious activity. Now the old adage is getting a digital twist with the “See Something, Send Something” smartphone app introduced Wednesday by Gov. Nathan Deal. The […]

GWCCA Chief Commercial Officer discusses creating exceptional city-wide customer service

Customer service means delivering on every possible detail at every customer and guest touchpoint. It is anticipating needs, needs that a client or guest may not realize they have. Customer service is about making someone feel good, putting a smile on their face, and leaving them not wanting anything more – it is hospitality in […]