GWCCA Chief Commercial Officer discusses creating exceptional city-wide customer service

Customer service means delivering on every possible detail at every customer and guest touchpoint. It is anticipating needs, needs that a client or guest may not realize they have. Customer service is about making someone feel good, putting a smile on their face, and leaving them not wanting anything more – it is hospitality in […]

From drone competition to space missions, national conference at GWCC elevates science

The mission: successfully pick up a payload of fuel cells and deliver the package as close as possible to its intended target. In five minutes, deliver as many packages as possible. No, this wasn’t a plotline from “The Avengers” or an audition for the U.S. Postal Service, Amazon, UPS or FedEx. Rather, it was one […]